Open VPN Unlimited on your device. Login to your account or create a new one, and select the required VPN server.

If you have successfully completed installation of VPN Unlimited configuration files, then you will see a VPN icon in the status bar of your device next to the active internet connection icon on iOS devices and in the upper right part of the status bar of your Mac.

No worries!
The VPN Unlimited icon is located in the status bar—in the upper right corner of your Mac desktop. Left click it to view the application options.

macOS: In the application, open the Purchases tab and view the remaining subscription/trial time.

iOS: In the application, view the remaining subscription/trial time at the bottom of the main screen.

Android: In the application, view the remaining subscription/trial time at the bottom of the main screen.

Windows: In the application, go to the Purchases tab to view the remaining subscription/trial time.

Windows Phone: In the application, open the Connection tab and view the remaining subscription/trial time in the Remaining line.

Linux: In the application, open the Account Status tab and view the remaining subscription/trial time in the Subscription section.

Chrome extension: View the remaining subscription/trial time at the bottom of the extension window.

Firefox extension: View the remaining subscription/trial time at the bottom of the extension window.

macOS: Yes, you can enable the password protection on the Account tab by switching the Password Protection ON.

iOS: Yes, you can enable the password protection on the Settings tab by switching the Touch ID recognition ON. Thereby, you will be able to sign in with either your Touch ID or your password.
Or you can just switch the Remember Password OFF. This way, you will have to enter your password each time you want to sign in to the application.

Android: Yes, you can enable the password protection on the Settings tab by switching the Fingerprint Recognition ON. Thereby, you will be able to sign in with either your Fingerprint or your password.
Or you can just switch the Password Protection ON. This way, you will have to enter your password each time you want to sign in to the application.

Windows: Yes, you can enable the password protection on the Account tab by switching the Password Protection ON.

Linux: Yes, you can enable the password protection on the Account tab by switching the Password Protection ON.

VPN Unlimited provides Automatic Configuration files (profiles) for all supported devices, so the initial connection process is automated. This means you can kick back and don't have to download and install profiles manually.

To get you back up and running, reinstall the configuration file—you need to remove the existing VPN Unlimited profile first.
On iPhone/iPad:

1. Open the application, go to Menu > Settings > Delete profile.
2. Now install the file from scratch, following the steps of the profile installation wizard.

On macOS:

1. Open System Preferences > Profiles.
2. Select VPN Unlimited profile and then click '-' icon in the bottom part of the list.
3. Now open VPN Unlimited on your device. On the Account Status tab, tap the Details button and follow the instructions provided by the app.

If you installed the VPN Unlimited on your Mac, then the profiles were downloaded using Safari. Please open the Safari > Preferences menu. On the General tab, check that the option 'Open "safe" files after downloading' is enabled. After that, try to connect to any of our VPN servers to download and install the profile. You might need to restart the app.
If you don't want to enable this option, you need to open your Downloads folder and run the downloaded profile file manually.

Login to your account and tap Autosetup. The file will be loaded to your device automatically.

This is a known issue of the OpenVPN protocol, which is used for VPN Unlimited work. The fix is quite simple—just open the Network Center and the OpenVPN will start.

1. Navigate to the Desktop.
2. Right click the Network symbol in the taskbar.
3. Click Open Network and Sharing Center.

If you have installed another VPN software which also uses OpenVPN protocols and drivers, then you won't be able to run both apps simultaneously. So you will have to exit from one application before running another.
Note that some VPN applications remove OpenVPN drivers during the uninstallation process, so VPN Unlimited might stop working after you delete them. To fix this issue, simply reinstall the VPN Unlimited app again.

For this, we recommend you to temporarily stop any firewall or antivirus software on your Windows computer while installing VPN Unlimited. You need also to add VPN Unlimited to the exception list of your firewall software in order to allow it to connect to the internet.

You may either lower the level (or disable) the UAC on your computer or operate the computer as a Power User (Administrator).

You need to allow VPN Unlimited to run after the startup. To do so, you might need to add it to the exceptions in your firewall or antivirus software.
For example, to add the app to the Windows Defender exception list, the next time Windows Defender alerts you about the software, on the Action menu in the Alert dialog box, click Always Allow. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Read more about adding an exception to Windows Firewall here

You need to reinstall the VPN Unlimited profile.

1. Remove the currently installed VPN Unlimited profile. For this purpose: Open the application, go to Menu > Settings > Delete profile.
2. Try to connect to any VPN server.
3. Follow the steps of the profile installation wizard.

1. Open Settings dialog in the VPN Unlimited app and enable OpenVPN Profile.
   
2. Choose a required location.
3. At this step, you will be asked to install a profile for the chosen location. Tap on the Install button to continue. After the profile is installed, click the Done button.
4. Download OpenVPN Connect and launch it. The app will be activated automatically.
   
5. Open device Settings > VPN. Make sure that a check mark is set for VPN Unlimited (OpenVPN).
6. That’s it! Now OpenVPN is enabled.

Using the router together with our VPN service gives you an opportunity to not only connect as many devices as you like, but also protecting them by preventing hackers from attacking, getting a wider access to web-restricted content, and maintaining strong online anonymity and privacy.

Make sure that your router features VPN support (i.e. it should be with DD-WRT or Tomato firmware) and an active subscription for the VPN Unlimited service starting from a 1-year Professional plan. Contact our support team at [email protected], and our specialists will send you a setup manual for your router. Our networking experts have fully tested a good number of routers in and out by FlashRouters and pointed out the best ones to work with the VPN Unlimited service. Please see the list of recommended routers here.

The standard router firmware gives you a limited control over the router, it is unreliable and often full of dangerous vulnerabilities that can put your entire online experience at risk. While DD-WRT and Tomato provide you advanced capabilities to make your network more controllable these are the most popular open-source router firmwares that transform a standard router with limited functionality into a powerful and multi-use one. The transformed router offers you a wide range of benefits; including superior network performance, the ability to encrypt your web-traffic through a VPN connection, and a whole lot more.

In respect to using the VPN Unlimited service, the Tomato firmware supports only the OpenVPN protocol for the time being. DD-WRT supports both OpenVPN and PPTP.

Possibly, these open-source firmwares are developed for specific router models. That is why your first step should be to find out if your device is supported. For DD-WRT supported devices, click here. For Tomato supported devices, click here

The process of installing or replacing a firmware on a router is achieved by a method called flashing. In most cases, upgrading your router is almost as simple as installing a program to your computer. Yet, there is a huge difference. You cannot just uninstall a standard firmware and then install DD-WRT or Tomato. You must upgrade the router’s control panel first. If this is done improperly, your router’s hardware can be permanently damaged. For DD-WRT upgrade, please go here. For Tomato upgrade, please go here

To break it down, we have compiled a list of the most significant differences between DD-WRT and Tomato firmwares.
Please see the distinctive features for each firmware below and decide what fits you best.
Tomato firmware

• Super-lightweight
• Easier to install
• More user-friendly interface
• More consistent support and functionality with OpenVPN

DD-WRT firmware

• A lot more supported devices
• More supported functionality for wireless modes like Repeater Bridge
• More built-in options for more advanced features like WI-Fi hotspots
• Supports OpenVPN and PPTP protocols

VPN Unlimited allows usage with a non-activated account only for 1 day. After the first day of using our service you can use the VPN Unlimited service only with an activated account.
To activate your registered account, use the special link in the activation email that was sent to the email address you used during registration process.
If you can't find this email, please check the Spam folder and the Spam settings of your email client.
If you haven’t received this email, or the link doesn't work please contact our technical support team at

For iOS version of the app, start the VPN Unlimited app on your device. In the Login window, input the email you used for registration and tap "Forgot Password?"
For desktop version, open the VPN Unlimited app. In the Login window, input the email you used for registration and click "Forgot Password?"
We will send you an email which contains a link to reset your password. If you haven’t received this email, or the link doesn't work please contact our technical support at

We offer you various ways to purchase VPN Unlimited subscriptions; including Bitcoin, PayPal, Amazon, Credit (Visa/Mastercard) and Gift cards, as well as iTunes and Google play in-app-purchases. You can find the available pricing plans in the Purchases tab of the VPN Unlimited app.

It depends on what exact payment method was used. If the payment was made via PayPal, Amazon, PaymentWall—the auto-renewable option can be canceled via the user's web office at https://my.keepsolid.com/account.
If the payment was made via Apple iTunes, please follow the link bellow to see the instructions on how to change/cancel the auto-renewable subscription in your iTunes account: https://support.apple.com/en-us/HT202039.
If the payment was made via Google Play Market, you can cancel it via your Google Play web office.

KeepSolid Inc. Redeem Codes allow registered users with a valid KeepSolid ID (your VPN Unlimited or To Do Checklist account) to unlock the paid features of our services for free.
You can get a Redeem Code during promotions or as bonuses from our team. For additional information, please contact Support. If you already have a Redeem Code, please activate it here

You sure can! By default you can register up to 5 devices on your account and login to VPN Unlimited from them simultaneously. If you need to register a new device, you can delete 1 device per week—if you have purchased any paid subscription, and register a new one instead of the deleted one.
Also, you can buy additional slots for your devices in the Purchases tab.

Of course. If you have bought any VPN subscription, you may delete 1 device per week from your User Office at https://vpn.keepsolid.com/devices

This actually depends on exactly where you travel to. Your VPN will work in any location where your current provider allows an IPSec connection (for iOS and Mac) or OpenVPN (for MS Windows or Linux).

This message is probably due to the fact you are using a jailbroken device.
Please follow these steps to resolve this issue:

1. Uninstall VPN Unlimited.
2. Open Cydia > Packages > uninstall AppSync 3.1 (or whatever AppSync version that you have installed).
3. Reboot your phone.
4. Re-install VPN Unlimited.
5. Log out of your iTunes account by going to Settings > Store > Sign out, then sign in again using the same method.
6. You should now be able to make in-app purchases (provided that you don’t have AppSync installed in Cydia)

If you are asked for a Touch ID or a passcode confirmation during the profile installation, it is your personal data and the one you are usually using to unlock your device. VPN Unlimited does not use any additional codes to install and run the app.

The issue may happen if the VPN Unlimited profile was installed before the update of iOS.
Please go to Home Screen > Settings > General > Profile > delete VPN Unlimited profile.
Then open the VPN Unlimited app, choose any server and install a new profile. Try to connect again and let us know about your results.

This issue may occur if the time/date settings on your device are showing the wrong year.
You need to go to your iOS device Settings > General > Date & Time > select the actual date (Most importantly the year) or just turn on the switch to 'Set Automatically’.

If you get this, please go to System Preferences > Profile > Delete VPN Unlimited profile (click "-" button).
Then open the VPN Unlimited app > choose a server and install a new profile. After that, try to connect.
If it does not help, please click on the VPN Unlimited icon in the top menu bar > Available connection > choose VPN Unlimited IPSec.
Try to connect and let us know if this helps. If not, shoot us a message.

The issue may happen in some networks where the connection via PPTP protocol is blocked. Please click on the VPN Unlimited icon in the top menu bar > Available connection > choose VPN Unlimited IPSec.
Try to connect and let us know if it works. If not, please contact us.

The issue may happen when you try to run the VPN Unlimited app right after the Android OS update. Open Settings > Apps > choose VPN Unlimited > Uninstall for all users > then re­install the VPN Unlimited app from Play Market again.

The app needs the access to your contacts in order to provide you the possibility to invite your friends to use VPN Unlimited. You will get 7 full days for free for every user you have invited, provided that the user will register and have active sessions.

Please try to install the standalone version of the VPN Unlimited app from our web site.
Also, sometimes this issue could be caused by another app installed on your device. Try to close other apps one by one, and then mark the check box again.
Some of our customers with the same issue reported the following:
“I downloaded the CM Security Antivirus and it found the TowelRoot. I fixed it and now the VPN is working.” and “On my Nexus, I deleted 2 meteo apps. And now I can mark the check box and use the VPN Unlimited app.”
Please let us know if it works for you too. If not, feel free to contact us.

According to our Terms and Conditions, by default you are allowed to register up to 5 devices on one account and use them all simultaneously. Users with paid subscription can delete one device per week.
If you want to add a new device, first you need to delete one of already registered devices. You can manage your account personally from your KeepSolid office at https://vpn.keepsolid.com/
Please go to Devices—here you can see the list of all your devices, and manage them manually.
Also, you can buy additional slots for your devices at the Purchases tab.

This issue happens because of the security settings of your email client.
You can try to do the following:
Turn on VPN > Select server > Go to the web version of your email client, and send an email from there.
You will be then asked to confirm your identity, and after that process your email client should work fine.

This means that we have a server issue at the moment. We apologize for any inconvenience you may have experienced while trying to login and run the app.
Please note that our technical specialists are currently working to solve the issue, and the service will be back available again as soon as possible.
Please try to login again in a few hours and let us know if there are still any issues.