To activate your registered account, use the special link in the activation email that was sent to the email address you used during registration process.
If you can't find this email, please check the Spam folder and the Spam settings of your email client.
If you haven’t received this email, or the link doesn't work please contact our technical support team at [email protected]
For desktop version, open the KeepSolid VPN Unlimited app. In the Login window, input the email you used for registration and click "Forgot Password?"
We will send you an email which contains a link to reset your password. If you haven’t received this email, or the link doesn't work please contact our technical support at [email protected]
If the payment was made via Apple iTunes, please follow the link below to see the instructions on how to change/cancel the auto-renewable subscription in your iTunes account: https://support.apple.com/en-us/HT202039.
If the payment was made via Google Play Market, you can cancel it via your Google Play web office:
https://support.google.com/googleplay/answer/7018481
You can get a Redeem Code during promotions or as bonuses from our team. For additional information, please contact Support. If you already have a Redeem Code, please activate it here
Also, you can buy additional slots for your devices on our website.
Please refer to our detailed manual on User Office to learn how to manage your devices and many more.
Note: Devices may duplicate themselves after software, hardware, and OS updates.
Please, go to your User Office at https://my.keepsolid.com/. Log in with Google/Facebook account (this option is below 'Forgot password?'). Click on your KeepSolid ID at the top right and select Set Password (Create a new password for your account).
This way you will be able to login without using Google/Facebook account. You will need to enter your email and the password you've created.
- Make sure you have an internet connection on that device.
- Open the KeepSolid VPN Unlimited app and log out from your account.
- Log in again, go to Purchases and check your subscription period.
- If it does not help, please send the confirmation of your purchase (receipt that you had to receive from Apple to the email address associated with your Apple ID) to our customer support team via [email protected]. If you don’t have a receipt - there is a chance that your purchase was unsuccessful.
In this case you’ll need to contact Apple support directly: https://support.apple.com/, or make a purchase directly on our website instead:
https://www.vpnunlimitedapp.com/en/pricing.
In case if you cannot make the in-app purchase on any Apple device, you’ll receive the alert Your Purchase Could Not Be Completed.
This is the common issue of iTunes Store faced by 20% of our users. The reason is that the iTunes Store is unable to process your purchase due to the reasons beyond our control. To complete the purchase, please go to the User Office or check out Pricing on KeepSolid VPN Unlimited website, choose the needed offer, and follow the instructions. If you still can’t complete the needed purchase, please contact our technical support at [email protected]
In case if you want to complete the in-app purchase and you don’t want to buy it on our website, please contact iTunes Support at www.apple.com/support/itunes/ww/
Should you need any additional assistance - don’t hesitate to contact our 24/7 customer support team via [email protected].