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How to use KeepSolid VPN Unlimited

for Teams & Family

The Teams & Family extension allows you to take care of your relatives and colleagues covering them with the KeepSolid VPN Unlimited protection. It’s easy and convenient for you to manage their subscriptions, and as simple as possible for them to get started with our service. Learn more about this feature here.

Below you can view a step-by-step guide on how to create and manage your team account.

1. How to create a team

  • Log in to your User Office at my.keepsolid.com.

  • In Your subscriptions section find VPN Unlimited and click Manage:

Manage your KeepSolid VPN Unlimited subscription
  • Go to the Extensions tab and select Team Account:

Team Account extension of KeepSolid VPN Unlimited
  • Choose a desired plan, either Family or Team. If you need more accounts than provided in these plans, please contact us directly.

VPN Unlimited Team Pricing
  • Use any available payment method to complete the purchase:

Purchase VPN Team subscription
  • After the successful purchase, you will discover a new section in Your subscriptionsTeam Account:

Team and Family account in User Office
  • Now it is the right time to invite users to your team!

2. How to manage your team

Adding a new member:

  • Click Manage on the Team Account section:

Manage Team Account in User Office
  • On My Team tab > Team users section, click Invite more:

Invite members to your Team
  • Enter the name and email address of a particular user, and click Send Invitation:

Send invitation to your team member

Note that you cannot invite a user with a valid KeepSolid ID. To add him to your team, you should use a different email address instead.

This user, in turn, will receive a confirmation email. By following the link from this email, he will confirm the creation of his account and will need to set a password to complete the registration:

Confirm registration of a team account

After that, a new member will be added to your team. All users who accept your invitation will also get the My Team tab in the menu bar of their User Office. To start a new improved online experience, they need to download the KeepSolid VPN Unlimited app, and sign in using credentials from the previous step.

Removing a team member:

  • At the My Team tab, choose a particular member and press Manage:

Manage your team members in Team Account
  • Hit Disable Account to dismiss this user from your team:

Remove member from your team account

Also, on this screen, you can view the amount of users’ devices covered by the KeepSolid VPN Unlimited protection.

Expanding your team:

You can upgrade your team account in several ways:

a) Go to the User Office main screen > click Prolong Subscription in the Team Account section:

Prolong your Team Account subscription

b) Or click Upgrade Your Plan at the My Team tab:

Upgrade Your Team Plan

Any of the above methods will lead you to the screen where you can select the Team subscription to expand your team from 5 to 20 members. If you need more, just follow the corresponding link at the bottom of this screen:

Upgrading your team account

Important to remember:

  • Invited users, or team members, cannot perform any purchases on their own. Only the Administrator of their team is empowered to do this.

  • An active KeepSolid VPN Unlimited subscription is required in order to share it with your Team and Family. If your subscription expires, it also does for your Team and Family.

  • You can create only one team account for your KeepSolid ID.