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How to Whitelist KeepSolid VPN Unlimited on Antivirus Software on Your Windows PC

The online world is full of cybersecurity hazards. So as not to fall victim of hackers stealing your private data, conducting identity thefts, etc., each netizen should take proper care of cyber protection. With the abundance of security tools it may be difficult to opt for a single one. Moreover, various security apps can offer different kinds of protection. A good line of defense would be to use a good antivirus and a reliable VPN app, like KeepSolid VPN Unlimited.

Taking an antivirus and a vpn software functions, they would complement each other in ensuring your cybersecurity and online privacy. However, antivirus and VPN coexistence may not always be as peaceful as desired.

Relationship of antivirus software with VPN

In our manual on how to install KeepSolid VPN Unlimited on Windows 10 we recommend you to disable your antivirus software, so that the installation process runs smoothly. Such a recommendation sometimes causes concerns among our customers like: I’m using antivirus to protect my computer, why should I ever disable it? Is the VPN app really secure, my antivirus gives out odd mistakes and doesn’t let me install it.

We can assure you there are no grounds for such worries, though antivirus and VPN relationships may indeed be complicated sometimes.

As mentioned, the conflict may appear during the installation or update process. For example, some of our users encountered such an error: you see a notification that an updated version is available and click Update. At some point during the update process, the below error pops up:

MoveFile failed; code 183

The reason is that some components of your security software may be conflicting with KeepSolid VPN Unlimited installer. You may press Ignore on this pop-up screen, the installation continues, but the VPN app does not seem to be working properly. Disappointing, isn’t it? The only solution to get the app back on track is to fully reinstall it, afresh. Surely not the best experience, running the entire uninstall/install process just to update the software.

How can you avoid that? Just disable your security software before installing or updating KeepSolid VPN Unlimited app. Once you have the VPN app on your device, turn your security software back on.

Also, VPN vs. antivirus antagonism may occur even after the installation process. Antivirus software may mistakenly detect VPN software components as malicious and block its proper work. But no worries, there is a solution for that, too. If you are facing such a false-positive detection, check out the below guides on how to add KeepSolid VPN Unlimited executable files to the exceptions of some popular antivirus programs.

How to whitelist KeepSolid VPN Unlimited in Malwarebytes settings

How can you avoid that? Just disable your security software before installing or updating KeepSolid VPN Unlimited app. Once you have the VPN app on your device, turn your security software back on.

1. Open Malwarebytes app and go to the Settings tab:

how to add exclusions in Malwarebytes

2. On the Settings tab proceed to Exclusions:

Malwarebytes exclusions

3. In order to add an item to the exclusion list, click Add Exclusion.

4. In the pop-up window choose Exclude an Application that Connects to the Internet option and click Next to continue:

Exclude an Application in Malwarebytes

5. Next, you’ll need to specify the application you wish to whitelist. Click Browse:

Add VPN to Malwarebytes exclusions

6. Navigate to Local Disc (C:) > Program Files > find VPN Unlimited folder > choose vpn-unlimited and click Open:

Add VPN Unlimited to Malwarebytes exclusions

7. On the Malwarebytes Add Exclusion window press OK:

Whitelisting VPN Unlimited in Malwarebytes settings

Vpn-unlimited file will then appear in the exclusions list:

Add KeepSolid VPN Unlimited to Malwarebytes exclusions

8. To make sure that no components of KeepSolid VPN Unlimited are blocked, repeat the steps 3-7 to add the following .exe files:

  • vpn-unlimited-launcher

  • vpn-unlimited-daemon

  • openvpn

KeepSolid VPN Unlimited exe files added to Malwarebytes exclusions

How to add KeepSolid VPN Unlimited to Avast exclusions

You’ll need to add KeepSolid VPN Unlimited to exclusions both in general and Avast Firewall setting. First, let’s find out how to do that in General settings:

1. Open Avast Antivirus and click on the Menu icon > Settings:

Avast settings

2. Find Exclusions tab in the General Settings section:

Avast Exclusions

3. On the Extensions tab, in File paths section click Browse:

Adding VPN to Avast Antivirus exclusions

4. Navigate to Local Disc (C:) > Program Files > find VPN Unlimited folder and set a check mark in front of the folder:

Whitelisting VPN Unlimited in Avast Antivirus settings

5. Click OK to proceed, and KeepSolid VPN Unlimited folder name will appear in File paths. Click OK to finalize the process.

KeepSolid VPN Unlimited added to Avast exclusions

Once completed, proceed to Avast Firewall Settings:

1. Navigate to Protection tab > Firewall:

Avast Firewall settings

2. Find Application settings at the bottom and click on it:

Avast Firewall Application settings

3. Locate KeepSolid Inc. and check the signal bars on the right - they should be full and state All connections. In case they are not full and not all connections are allowed (as on the screenshot below), edit the rule correspondingly:

Adding KeepSolid VPN Unlimited to Avast Firewall Application Rules

4. After you allow all connections for KeepSolid VPN Unlimited, click Close:

Allowing KeepSolid VPN Unlimited connections in Avast Firewall

That’s it. You’ve successfully whitelisted KeepSolid VPN Unlimited in your Avast Antivirus settings.

How to add KeepSolid VPN Unlimited to Norton Firewall exclusions

Adding VPN to Norton Firewall exclusions

2. On the Program Control tab, click Add:

Add KeepSolid VPN Unlimited to Norton exclusions

3. Navigate to Local Disc (C:) > Program Files > find VPN Unlimited folder > choose vpn-unlimited and click OK:

Add KeepSolid VPN Unlimited exe file to Norton exclusions

4. On the pop-up screen, choose Allow always in Options and click OK:

Allow Internet access for KeepSolid VPN Unlimited in Norton Firewall

5. Repeat the steps 3-4 to whitelist the following files as well:

  • vpn-unlimited-launcher

  • vpn-unlimited-daemon

  • openvpn

KeepSolid VPN Unlimited whitelisted in Norton Firewall settings

Now, KeepSolid VPN Unlimited is whitelisted in your antivirus settings, and you can enjoy the secure online presence under the protection of antivirus software with vpn app.