How to enable two-factor authentication in KeepSolid User Office?

If you wonder how to add an extra layer of security to your KeepSolid ID, check out our detailed guide. 

Note: When you enable this feature, you will be automatically logged out of your account on all your devices. When logging in, you’ll also need to provide a code instead of only entering your password.

 

1. Sign in to your account in your KeepSolid User Office.

 

2. Navigate to My Account.

Go to My Account

3. In a new window, click Two-Factor Authentication

3. In a new window, click Two-Factor Authentication.

4. Now you can enable two-factor authentication via authenticator app or code by email, or via both these types. 

 

Authenticator App

 

To use an Authenticator App as your second factor of authentication, you need to install it on your mobile device and link to your KeepSolid ID. 

 

4.1.1. In the Two-Factor Authentication window, enable the Authenticator App option.

Turn on the Authenticator app option

4.1.2. Verify your account by entering the 8-digit code that we’ve sent to your email and clicking Verify in the Verify Your Account window.

3.1.2. Verify your account by entering the 8-digit code that we’ve sent to your email and clicking Verify in the Verify Your Account window.
3.1.2. Verify your account by entering the 8-digit code that we’ve sent to your email and clicking Verify in the Verify Your Account window.

4.1.3. A screen with QR code will pop up.

3.1.3. A screen with QR code will pop up.

4.1.4. Download the Authenticator App on your mobile device, open it, and use it to scan the aforementioned QR-code (in this manual, we use Google Authenticator). 

3.1.4. Download Google Authenticator App on your mobile device, open it, and use it to scan the aforementioned QR-code.
3.1.4. Download Google Authenticator App on your mobile device, open it, and use it to scan the aforementioned QR-code.

4.1.5. The Authenticator App should now provide a six-digit authentication code.

 

4.1.6. On the pop-up screen with QR code, click Next.

Click Next

4.1.7. In the new pop-up window, enter your authentication code from the app, and press Confirm.

3.1.7. In the new pop-up window, enter your authentication code from the app, and press Confirm.

4.1.8. That’s it. You’ve linked the Authenticator App to your KeepSolid ID. Each time you log in to your account on a new device, you’ll need to provide a six-digit authentication code from your Authenticator App.

Also, you should download your back-up codes and keep them somewhere safe. You can use them to log in to your KeepSolid ID in case you lose access to your 2FA credentials.

Download backup codes

4.1.9. If you've run out of your back-up codes or have lost them, you can always regenerate new ones in the Two-Factor Authentication window in your KeepSolid User Office. 

Note: Generating new backup codes, you automatically deactivate the codes you downloaded before. If you lose your backup codes, you might be permanently locked out of your account.

Regenerate backup codes

Code by Email

 

4.2.1. In the Two-Factor Authentication window, enable the Code by Email option.

Enable Code by Email

4.2.2. In the new pop-up window, enter the Authentication Code that we’ve sent to your email > click Verify.

3.2.2. In the new pop-up window, enter the Authentication Code that we’ve sent to your email
Enter Authentication Code

4.2.3. That’s it. You’ve linked your email to your KeepSolid ID. Each time you log in to your account on a new device, you’ll need to provide a six-digit authentication code from your email.

Note: Some KeepSolid apps don’t support two-factor authentication:

  macOS iOS Android Windows (Standalone) Windows (Store) Linux Web
VPN Unlimited
7.6 or earlier 7.4 or earlier 7.7 or earlier 7.4 or earlier 7.5 or earlier 7.0 or earlier -
SmartDNS 1.9 or earlier 1.8 or earlier 1.6 or earlier - 1.5 or earlier - -
Private Browser - 3.2 or earlier 3.0 or earlier - - - -
KeepSolid Sign 7.6 or earlier 7.4 or earlier 7.7 or earlier 7.5 or earlier - - All versions

 

Using any of these? 

For users with Social Login: You must create your KeepSolid ID password before enabling two-factor authentication. 

For all other users: If two-factor authentication is already enabled, depending on the chosen second factor, enter the below combinations in the password field to access your account:

Type of 2FA Password combination
Authenticator App

Password of your KeepSolid ID + type &ga + code from the authenticator app 

For example: keepsolidpassword&ga875943

Code by Email

Password of your KeepSolid ID + type &ks + code you get via email 

For example: keepsolidpassword&ks875943

Backup Code

Password of your KeepSolid ID + type &bc + one of backup codes you saved when enabled 2FA 

 

For example: keepsolidpassword&bc875943