User Office is your personal control center where you can manage your subscriptions for KeepSolid products in a variety of ways.
In this manual, we will answer the most frequent questions about the User Office on the example of the KeepSolid VPN Unlimited® service. Most of the covered cases are also applicable to other KeepSolid products. For easy navigation, check out the table of contents below.
First of all, you need to go to my.keepsolid.com, login with your KeepSolid ID or Facebook/Google account, and click Manage for the appropriate product to start.
How to manage my devices?
According to KeepSolid VPN Unlimited® ADDENDUM to the End User Agreement, the service allows to use up to 5 different devices (including various users within one operating system and different web browsers in case of using a KeepSolid VPN Unlimited® extension) for each particular account. A device is recorded in the database at the moment you use it to sign in to the KeepSolid VPN Unlimited® app. The device stays there until it is manually removed.
Note: Devices may duplicate themselves after software, hardware, and OS updates.
If you are out of slots but want to add a new device, first you need to delete one of the already registered devices. After that, you need to log out and log back in to the VPN Unlimited® app on the new device you wish to activate.
To remove an unused device, log in to your User Office, press Manage for KeepSolid VPN Unlimited®, and navigate to the Devices section. There you can view the list of all your devices in use and manage them manually.
Note: You are allowed to delete 1 device per week in case you have any active paid subscription.
You can always extend the amount of slots for your account by pressing Get More Slots.
How to manage entry points?
If you used your Facebook or Google account to sign in to the KeepSolid VPN Unlimited® app and now want to use the email/password method instead, please follow the next steps:
This way you will be able to log in using your email and password.
If you used your email to sign in to the KeepSolid VPN Unlimited® app and now want to use a Facebook or Google account instead, please follow the next steps:
This way you will be able to log in using your Facebook or Google account.
How to change my password?
How to change the location of my Personal Server or Personal IP?
Therefore, you might use any of two options:
How to prolong my Personal Server or Personal IP?
In case you have canceled the auto renewal option and want to extend your subscription manually, please follow the next steps:
How to cancel automatic renewal of my subscription?
To turn off the auto-renew option, please follow these steps:
How to redeem a code?
That’s about it! The code has been activated and the appropriate subscription has been credited to your account.
How to unsubscribe from the newsletter?
Newsletter is an integral part of our service. However, you can manage their frequency or unsubscribe from receiving marketing and promotional materials at any time. Just log in to your User Office, сlick your KeepSolid ID at the top, scroll down to the Subscription section, and choose the desired option.
Please keep in mind, that irregardless of the chosen option you will still be getting service emails, such as payment details and so on.
If you do not want to receive any emails at all, you need to delete your account. Please refer to the relevant section of this manual for the instructions.
How to export my data?
Once your request is processed, you will receive an email with the links to the data exported. They will include the data of your KeepSolid account and all the KeepSolid services you've used.
How to delete my personal data and my account?
Note: All your purchases (if you have any) will become non-refundable after the data deletion. Also, in case you manage any teams, all connected accounts will be deleted as well.
We hope that this manual was helpful and showed you how flexible your account management possibilities are!
If there are any questions left, feel free to contact our Customer Support via [email protected].