According to our Privacy Policy the personal data we collect includes:
PERSONAL DATA THAT YOU PROVIDEUpon your registration for and use of KeepSolid’s products and services, we collect certain personal data directly from you, in each case only if applicable, including the following:
- First and last name (either through the registration field or through your social media login);
- Company name;
- Email address;
- Country;
- Username and password (in a “hashed” format);
- (Certain products only) Public and private keys (in a “hashed” format);
- (Certain products only) User uploaded document content and preview;
- Team members and their contact information;
- Other profile information that you choose to provide to us; and
- Any other information that you choose to provide to us by completing a web form, sending to us an email, online chat, forum postings, and any other similar means.
Upon your use of a KeepSolid’s website and activation and/or use of a KeepSolid app, we collect certain personal data from you, in each case only if applicable, including the following:
- IP address;
- Browser type and operating system;
- Device name, code, manufacturer, and language;
- Time zone, connection type, WiFi network name;
- (Certain products only) Total amount of web traffic for each session and session dates;
- Number of your devices using KeepSolid’s products and services;
- Other data collected in accordance with our Cookies Policy; and
- KeepSolid website/app usage, including version used, activation date, and updates installed.
We do not store certain personal data (i.e. Section 2(B)(i-iv)) that we collect automatically. We store some of your personal data that we collect from you and from other sources as long as you remain a user of our products and services. We retain personal data necessary for compliance with our legal obligations and contractual performance for the longer of: (i) the required time period under applicable law; (ii) or seven years.
For more information, please check our Privacy Policy and Data Usage Regulations.
https://www.vpnunlimitedapp.com/en/info/manuals/user-office.
- Download KeepSolid VPN Unlimited and launch the app
- Connect to the Streaming BBC iPlayer server
- Create a UK account for iPlayer. At this step, you should use any of these postcodes
- Select your desired show or channel and specify that you have a TV license.
That’s about it! You can find more detailed information here:
https://www.vpnunlimitedapp.com/en/info/manuals/how-to-watch-bbc-iplayer.
- Download KeepSolid VPN Unlimited and launch the app
- Connect to the Streaming Netflix, Hulu server
- Login to your US Netflix account and enjoy your favorite films and TV shows
These are additional services that provide extra benefits. Let’s look at the advantages of each option:
Personal Static IP- Clean personal IP in the selected country without any black history from other users. No one knows that it is a VPN server address.
- Dedicated IP for accessing your online banking or mailbox anywhere securely.
- The extended access to otherwise blocked web pages, such as Facebook or Twitter.
You can find more information on Personal Static IP here:
https://www.vpnunlimitedapp.com/en/info/specials/about-personal-static-ip
Personal VPN Server includes all the benefits of Personal Static IP and gives you lots more:
- The most possible connection speed, as the whole server works only for your needs.
- Strong protection from cyber attacks, hacking, data theft, or just plain snooping
- A bonus of free VPN subscription with a purchase of any personal server
Learn more about Personal VPN server here:
https://www.vpnunlimitedapp.com/en/info/specials/about-personal-vpn-server.The KeepSolid VPN Unlimited icon is located in the status bar — in the upper right corner of your Mac desktop. Left click it to view the application options. For more information, please refer to our detailed how-to guides for each and every platform in our Manuals section.
macOS: You can see your remaining subscription/trial time on the main screen, right above the map. Also, you can navigate to the Menu > My account tab, and view the information under your KeepSolid ID email address.


iOS: You can view the remaining subscription/trial time at the top of the main screen. Also, the information is available in the Menu > My Account tab of the app, under your KeepSolid ID email.


Android: In the application, view the remaining subscription/trial time at the top of the main screen. The information is also available in the Menu > My account tab under your KeepSolid ID email.


Windows: View the remaining subscription/trial time at the top of the app main screen. You can also check the information by navigating to the the Menu > My account tab, the remaining subscription/trial time will be available under your KeepSolid ID email.


Windows Phone: In the application, open the Connection tab and view the remaining subscription/trial time in the Remaining line.
Linux: In the application, open the Account Status tab and view the remaining subscription/trial time in the Subscription section.
Chrome and Firefox extensions: View the remaining subscription/trial time at the top of the extension window.
For more information, please refer to our detailed how-to guides for each and every platform in our Manuals section.
macOS: Yes, you can enable the password protection on the Settings tab by switching the Password Protection ON.
iOS: Yes, you can enable the password protection on the Settings tab by switching the Touch ID or Face ID (for iPhone X users) recognition ON. Thereby, you will be able to sign in with either your Touch/Face ID or your password.
Or you can just switch the Remember Password OFF. This way, you will have to enter your password each time you want to sign in to the application.
Android: Yes, you can enable the password protection on the Settings tab by switching the Fingerprint Recognition ON. Thereby, you will be able to sign in with either your Fingerprint or your password.
Or you can just switch the Password Protection ON. This way, you will have to enter your password each time you want to sign in to the application.
Windows: Yes, you can enable the password protection on the Settings tab by switching the Password Protection ON.
Linux: Yes, you can enable the password protection on the Settings tab by switching the Password Protection ON.
For more information, please refer to our detailed how-to guides for each and every platform in our Manuals section.
- Open the KeepSolid VPN Unlimited app.
- Go to Settings > Protocols.
- Select OpenVPN and try to connect again.
Sure! You can find detailed step-by-step manuals for each platform here:
https://www.vpnunlimitedapp.com/en/info/manuals
- Navigate to the Desktop.
- Right click the Network symbol in the taskbar.
- Click Open Network and Sharing Center.
Note that some VPN applications remove OpenVPN drivers during the uninstallation process, so KeepSolid VPN Unlimited might stop working after you delete them. To fix this issue, simply reinstall the KeepSolid VPN Unlimited app again.
For example, to add the app to the Windows Defender exception list, the next time Windows Defender alerts you about the software, on the Action menu in the Alert dialog box, click Always Allow. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Read more about adding an exception to Windows Firewall here. You can also refer to our comprehensive guide on how to use KeepSolid VPN Unlimited on Windows.
- Open the application, go to Menu > Settings > Delete profile.
- Try to connect to any VPN server.
- Follow the steps of the profile installation wizard.
Please see the distinctive features for each firmware below and decide what fits you best.
Tomato firmware
- Super-lightweight
- Easier to install
- More user-friendly interface
- More consistent support and functionality with OpenVPN
DD-WRT firmware
- A lot more supported devices
- More supported functionality for wireless modes like Repeater Bridge
- More built-in options for more advanced features like WI-Fi hotspots
- Supports OpenVPN and PPTP protocols
https://www.vpnunlimitedapp.com/en/info/manuals/how-to-manually-create-vpn-conf.
If you want to use your Apple TV for viewing video content that is only accessible with KeepSolid VPN Unlimited, we recommend using of the AirPlay Mirroring feature of your Apple TV. This way you will be able to share your Mac or iOS screen using the HDTV attached to your Apple TV. The video from your Mac or iOS device will be shown on your Apple TV display.
Alternatively, you can setup a network sharing from your Windows or macOS computer as shown here:
https://www.vpnunlimitedapp.com/en/info/manuals/apple-tv
To activate your registered account, use the special link in the activation email that was sent to the email address you used during registration process.
If you can't find this email, please check the Spam folder and the Spam settings of your email client.
If you haven’t received this email, or the link doesn't work please contact our technical support team at
For desktop version, open the KeepSolid VPN Unlimited app. In the Login window, input the email you used for registration and click "Forgot Password?"
We will send you an email which contains a link to reset your password. If you haven’t received this email, or the link doesn't work please contact our technical support at
If the payment was made via Apple iTunes, please follow the link below to see the instructions on how to change/cancel the auto-renewable subscription in your iTunes account: https://support.apple.com/en-us/HT202039.
If the payment was made via Google Play Market, you can cancel it via your Google Play web office:
https://support.google.com/googleplay/answer/7018481
You can get a Redeem Code during promotions or as bonuses from our team. For additional information, please contact Support. If you already have a Redeem Code, please activate it here
Also, you can buy additional slots for your devices on our website.
Please refer to our detailed manual on User Office to learn how to manage your devices and many more.
Please, go to your User Office at https://my.keepsolid.com/. Log in with Google/Facebook account (this option is below 'Forgot password?'). Click on your KeepSolid ID at the top right and select Set Password (Create a new password for your account).
This way you will be able to login without using Google/Facebook account. You will need to enter your email and the password you've created.
To unblock your account, please follow this link: https://my.keepsolid.com/unblock. Check your inbox mail and also spam folder, and follow all the instructions you receive.
You can unsubscribe from the marketing and promotional materials at any time in your User Office: https://my.keepsolid.com/account.
- Make sure you have an internet connection on that device.
- Open the KeepSolid VPN Unlimited app and log out from your account.
- Log in again, go to Purchases and check your subscription period.
- If it does not help, please send the confirmation of your purchase (receipt that you had to receive from Apple to the email address associated with your Apple ID) to our customer support team via [email protected]. If you don’t have a receipt - there is a chance that your purchase was unsuccessful.
In this case you’ll need to contact Apple support directly:
https://support.apple.com/, or make a purchase directly on our website instead:
https://www.vpnunlimitedapp.com/en/pricing.
We offer 7 days of free trial, so all new users can test our service. If you’d like to keep using our service after the trial expiration - you will need to purchase a subscription plan: https://www.vpnunlimitedapp.com/en/pricing. Please note that you will not be charged unless you personally make a purchase.
- Open the KeepSolid VPN Unlimited app
-
Go to Menu (
) > Settings > Protocols
- Select OpenVPN, KeepSolid Wise UDP, or KeepSolid Wise TCP
- Try to connect to different VPN servers
If the issue persists, reboot your device. Please let us know if you are still facing this issue at [email protected]
- Go to your device’s Settings > General > VPN
- Tap the Info icon next to KeepSolid VPN Unlimited
- Disable Connect on Demand
Now your issue should be settled.
- Open the KeepSolid VPN Unlimited app
- Go to Settings > Protocols > select OpenVPN or KeepSolid Wise (UDP or TCP)
- Try to connect to different VPN servers and check the performance
- Open the KeepSolid VPN Unlimited app
- Go to Settings > Protocols > select OpenVPN or KeepSolid Wise (UDP or TCP)
- Connect to different VPN servers and check the performance
If the issue persists, please do the following:
-
Go to System Preferences > Profile > delete VPN Unlimited profile*
If you don’t have the Profile folder in System Preferences:
Go to System Preferences > Network > delete VPN Unlimited configuration* - Reboot your Mac
- Open the KeepSolid VPN Unlimited app, select any VPN server, and try to connect to it.
*You can follow this guide to delete VPN configurations and/or profile properly.
- Open the KeepSolid VPN Unlimited app
- Go to Menu (
) > Settings > Protocols
- Enable KeepSolid Wise (TCP or UDP). Now try connecting to several different VPN servers
This issue can be caused by using ambient lighting apps, like Twilight, as well as other screen overlay apps.
If you are running such an app, please temporarily disable it and try accepting the permission request again.
To solve this issue, please go to your device’s Settings > Application manager > KeepSolid VPN Unlimited > tap Clear data, Clear cache and Force stop the app.
Then try to login to KeepSolid VPN Unlimited again and connect to our servers via KeepSolid Wise TCP.
Please let us know if you are still facing this issue at [email protected].Please try to install the standalone version of the KeepSolid VPN Unlimited app from our web site.
Also, sometimes this issue could be caused by another app installed on your device. Try to close other apps one by one, and then mark the check box again.
Some of our customers with the same issue reported the following:
“I downloaded the CM Security Antivirus and it found the TowelRoot. I fixed it and now the VPN is working.” and “On my Nexus, I deleted 2 meteo apps. And now I can mark the check box and use the KeepSolid VPN Unlimited app.”
Please let us know if it works for you too. If not, feel free to contact us.
We provide the maximum possible connection speed for the current conditions. However, the conditions for your connection may vary because of the current workload on the selected VPN server and the distance from you to the selected VPN server. Also, there is always a chance of slowdown because of your ISP throttling VPN protocols. We cannot control these circumstances.
So, as a suggestion, try to connect to a several servers that are geographically closer to you, and check the performance.
Also, if you've enabled KeepSolid Wise, it might decrease the speed. Please, try to switch to a different VPN protocol in the Settings of the KeepSolid VPN Unlimited app, and check the performance again.
According to our End User Agreement, by default you are allowed to register up to 5 devices on one account and use them all simultaneously. Users with paid subscription can delete one device per week.
If you want to add a new device, first you need to delete one of already registered devices. You can manage your account personally from your KeepSolid office at https://vpn.keepsolid.com/
Please go to Devices—here you can see the list of all your devices, and manage them manually.
Also, you can buy additional slots for your devices at Extensions, or right in the app through the Purchases tab.
This means that we have a server issue at the moment. We apologize for any inconvenience you may have experienced while trying to login and run the app. Please note that our technical specialists are currently working to solve the issue, and the service will be back available again as soon as possible. Please try to login again in a few hours and let us know if there are still any issues.
- Open the KeepSolid VPN Unlimited app
- Go to Settings > Protocols
- Select KeepSolid Wise (TCP or UDP)
- Try to connect to different VPN servers and check the performance
Normally, this should fix the problem.
First of all, please add KeepSolid VPN Unlimited and TAP-Windows Adapter to Trusted apps or Exceptions of your Antivirus and/or Firewall to make sure that our service is not blocked by your security software.
If the issue still occurs, please do the following:
- Launch the KeepSolid VPN Unlimited app and log in
- Go to Account > Network Settings > select KeepSolid Wise (TCP or UDP)
- Connect to different VPN servers and check the performance
If the previous steps did not help, please follow these ones:
- Go to Control Panel > System > Device Manager > Network Adapters > select TAP-Windows adapter > disable it and then enable again
- Open the KeepSolid VPN Unlimited app and connect to different VPN servers
Normally, this should be enough to fix the problem.
This error might appear when your local network has established VPN restrictions. In this case, you will need a full version of the KeepSolid VPN Unlimited application. You can download it here for any platform.
First, make sure that you’re not using any other VPN/Proxy extensions. Then, reinstall the KeepSolid VPN Unlimited extension in your browser. This should solve the issue.
Should you need any additional assistance - don’t hesitate to contact our 24/7 customer support team via [email protected].