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What is User Office and what is it for?

User Office is your personal control center where you can manage your subscriptions for KeepSolid products in a variety of ways.

In this manual, we will answer the most frequent questions about the User Office on the example of the KeepSolid VPN Unlimited service. Most of the covered cases are also applicable to other KeepSolid products. For easy navigation, check out the table of contents below.

  1. How to manage my devices?
  2. How to manage entry points?
  3. How to change my password?
  4. How to change my email? 
  5. How to change the location of my Personal Server or Personal IP?
  6. How to prolong my Personal Server or Personal IP?
  7. How to cancel automatic renewal of my subscription?
  8. How to redeem a code?
  9. How to unsubscribe from the newsletter?
  10. How to export my data? 
  11. How to delete my personal data and my account?

First of all, you need to go to my.keepsolid.com, login with your KeepSolid ID or Facebook/Google account, and click Manage for the appropriate product to start.

How to manage my devices?

According to KeepSolid VPN Unlimited ADDENDUM to the End User Agreement, the service allows to use up to 5 different devices (including various users within one operating system and different web browsers in case of using a KeepSolid VPN Unlimited extension) for each particular account. A device is recorded in the database at the moment you use it to sign in to the KeepSolid VPN Unlimited app. The device stays there until it is manually removed.

Note: Devices may duplicate themselves after software, hardware, and OS updates.

If you are out of slots but want to add a new device, first you need to delete one of the already registered devices. For this purpose, log in to your User Office, press Manage for KeepSolid VPN Unlimited, and navigate to the Devices section. There you can view the list of all your devices in use and manage them manually.

Note: You are allowed to delete 1 device per week in case you have any active paid subscription.

You can always extend the amount of slots for your account by pressing Get More Slots.

Manage your subscriptions for KeepSolid products - You are allowed to delete 1 device per week in case

How to manage entry points?

If you used your Facebook or Google account to sign in to the KeepSolid VPN Unlimited app and now want to use the email/password method instead, please follow the next steps:

  1. Log in to the User Office with your Facebook/Google account.
  2. Click on your KeepSolid ID at the top, navigate to the Profile section, and press Set Password.
  3. When you finish, click Save.

This way you will be able to log in using your email and password.

If you used your email to sign in to the KeepSolid VPN Unlimited app and now want to use a Facebook or Google account instead, please follow the next steps:

  1. Log in to the User Office with your email and password.
  2. Click on your KeepSolid ID at the top and press the Connect Account button opposite to the appropriate social network.
  3. When you finish, click Save.

This way you will be able to log in using your Facebook or Google account.

How to change my password?

  1. Log in to your User Office.
  2. Click on your KeepSolid ID at the top and select Edit password.
  1. Input your current password, then a new one, and repeat the latter.
  2. When you finish, click Save.
Manage your subscriptions for KeepSolid products - change password for my KeepSolid ID

How to change my email? 

  1. Log in to the User Office with your current email address.  
  2. Click on your KeepSolid ID at the top, navigate to the Profile section, and press next to your current email.
  1. Enter your password and the new email address, and press Save
  2. Confirm the changes by following the link in the confirmation email, which will be sent to your current email address.

Note: The option to change the KeepSolid ID email is currently available if you are using only VPN Unlimited and/or Roadmap Planner. In case your KeepSolid ID is used for other KeepSolid services, this functionality will not be available. 

How to change the location of my Personal Server or Personal IP?

  1. Log in to your User Office.
  2. Find the VPN Unlimited product, and click Manage.
  3. Press the Change Location button next to the appropriate Personal Server or Personal IP.
  1. At this stage, you will see a pop-up message indicating the number of days remaining to the free change option (available once in 30 days) and suggesting to change the location right now for only $10.
Manage your subscribe for KeepSolid products - At this stage, you will see a pop-up message

Therefore, you might use any of two options:

  • Press Change Now, select the desired location, and perform payment via any available method.
Manage your subscriptions for KeepSolid products - Press Change Now, and perform payment
  • If the free change is available, just select the desired location, and press Proceed.
Manage your subscribes for KeepSolid products - If the free change is available, select the location, and press Proceed

How to prolong my Personal Server or Personal IP?

In case you have canceled the auto renewal option and want to extend your subscription manually, please follow the next steps:

  1. Log in to your User Office.
  2. Find the VPN Unlimited product, and click Manage.
  3. Press the Prolong button next to the appropriate Personal Server or Personal IP.
Manage your subscriptions for KeepSolid products - How to prolong my Personal Server or Personal IP
  1. Select the desired subscription.
Manage your KeepSolid products - Prolong my Personal Server or Personal IP, Select the desired subscription
  1. Perform payment via any available method.
Manage your subscriptions for KeepSolid products - Prolong my Personal Server or Personal IP, Perform payment

How to cancel automatic renewal of my subscription?

To turn off the auto-renew option, please follow these steps:

  1. Log in to your User Office.
  2. Click on your KeepSolid ID at the top and navigate to Purchase history.
  3. Press the button next to the appropriate subscription.
Manage your subscribe for KeepSolid products - How to cancel automatic renewal of my subscription

How to redeem a code?

  1. Login in to the User Office.
  2. Press Redeem at the top.
  1. Paste your code in the window that appears and press Redeem a code.
Manage your subscribe for KeepSolid products - Paste your code in the window and press Redeem a code

That’s about it! The code has been activated and the appropriate subscription has been credited to your account.

How to unsubscribe from the newsletter?

Newsletter is an integral part of our service. However, you can manage their frequency or unsubscribe from receiving marketing and promotional materials at any time. Just log in to your User Office, сlick your KeepSolid ID at the top, scroll down to the Subscription section, and choose the desired option.

Please keep in mind, that irregardless of the chosen option you will still be getting service emails, such as payment details and so on.

If you do not want to receive any emails at all, you need to delete your account. Please refer to the relevant section of this manual for the instructions.

How to export my data? 

  1. Log in to your User Office.
  2. Click on your KeepSolid ID at the top, scroll down to the Delete Account section, and press Export Data.

Once your request is processed, you will receive an email with the links to the data exported. They will include the data of your KeepSolid account and all the KeepSolid services you've used. 

 

How to delete my personal data and my account?

  1. Log in to your User Office.
  2. Click on your KeepSolid ID at the top, scroll down to Delete Account, and press Delete.
  3. Then, you have 2 options:
  • In the list of KeepSolid services you’ve used, choose the ones you want to delete your personal data from, and press Delete Selected.  
  • Or, if you want to delete your account and all your personal data, press Delete All.

Note: All your purchases (if you have any) will become non-refundable after the data deletion. Also, in case you manage any teams, all connected accounts will be deleted as well. 

  1. If you are sure you want to proceed with the deletion, press Delete anyway. 

We hope that this manual was helpful and showed you how flexible your account management possibilities are!

If there are any questions left, feel free to contact our Customer Support via [email protected].